Total quality management: Conventional and Islamic approach

By Afroza Bulbul, Farhana Ferdousi & Md. Ataur Rahman. Dhaka: Bangladesh Institute of Islamic Thought, 2013. Pp. 210, ISBN: 978-984-8471-14-2

Abstract

Though Total Quality Management (TQM) is relatively a new concept, it is very popular and widely applied in the field of business studies. There is a wrong perception about the Western scholarship that it is the sole contributor to the concept of TQM. The authors have proved that the concept of TQM is not new; rather it has been developed in the early stages of Islam. The Islamic principles of TQM are: intention or objective, strategic planning, continuous improvement, competitive benchmarking, employee empowerment, welfare of customers, trustworthiness, sincerity, accountability, dedication, gratefulness, moderation, consistency, cleanliness, discipline and united effort, cooperation, conscientiousness, proficiency and efficiency and passion for excellence.